It is important that your dog receives the best possible service and care whilst visiting us. To ensure this please read our Terms and Conditions and sign a client consent form and card upon your first visit.

Pricing

Please note that prices displayed on the price list are estimate from prices and these may change due to factors such as the breed size or condition of the dogs coat I.e matting, lack of grooming. Hareloch Grooming is entitled to put up the prices at any given time.

Fleas

If your dog has fleas even if you are unaware of this there will be an added charge fee of £10 as Hareloch Grooming will need to flea wash your dog and any other dog that has encountered the salon that day. Hareloch Grooming will also need to fumigate the salon to prevent further infestation.

Late collection

Please ensure you collect your dog at the specified time given, failure to do this will incur an extra charge of £5 for every half hour.

Cancellation

Please note that Hareloch Grooming require 24 hours for any cancellation. Failure to do this will result in a cancellation fee ( 50% of the groom price )

Matting/Concerns

Hareloch Grooming trades under the Animal Welfare Act 2006 and if your dog is heavily matted and uncomfortable Hareloch Grooming is advised to clip off the dog for the welfare of that dog. The owner will be notified and advised of this during consultation or groom. If any other injury or concern arouses during the groom we will notify you accordingly and act immediately according to The Veterinary Surgeons Act 1966.  Please not if any dog is aggressive with the likeliness of biting or causing harm, a muzzle may be used to prevent injury to the groomer or dog.

Conditions

Please inform Hareloch Grooming of any conditions or traits your dog may have these may include sores on certain areas, illnesses or simply that your dog hates the hairdryer. This will enable the best care and grooming experience possible for your dog.

Instruction

A consultation before the groom especially for new customers to give clear instructions to the groomer on requirements is necessary. Please note that Hareloch Grooming will endeavour to carry out all requirements however these cannot always be guaranteed. If there are any concerns regarding the finished groom please let us know and we will endeavour to make the amends on your next visit. We may also take photographs of your dog from time to time for our social media or gallery page if you do not wish this to happen please let us know on the consent form.

All data given is confidential and will not be passed on to any third parties.

Thank you for taking the time to read our terms and conditions.